01 — How we work
From the real process to software, in four phases
Software projects in tourism operations rarely fail because of the code. They fail because nobody understood how the front desk or the box office actually works. Our method exists precisely to prevent that.
Discovery
We go to the operation. Front desk, box office, point of sale or stockroom: we understand the process before writing a line of code.
Design
Architecture, data model and a clickable prototype. You validate the flow with your team before any development exists.
Build
Fortnightly releases to a staging environment, with integrations and historical data migration inside the plan.
Operate
Supported go-live, staff training and continuous evolution under a service agreement.
02 — How we work
From the real process to software, in four phases
Discovery
We shadow your team through a real shift, document the flow as it actually happens rather than as the manual describes it, identify the bottlenecks, and agree on what will be measured to know whether the project worked.
Design
We define the data model, the required integrations and the deployment architecture. We deliver a clickable prototype your operations staff can walk through and criticise while changing things is still cheap.
Build
Every two weeks you see working software, not progress reports. Historical data migration and third-party integrations are planned from day one, because they are the usual cause of delays.
Operate
We are on site during launch, we train staff shift by shift and we leave operational documentation behind. After that: monitoring, backups and continuous evolution with contractually committed response times.
Contact
Tell us what your operation needs
We reply within one business day with an initial assessment, no strings attached. If the project is not a fit for us, we will say so upfront.