AI software for the travel industry · Latin America
Multichannel booking, park ticketing, payments and payroll. Four in-house platforms already running in real Caribbean operations, connected to each other and with Dominican e-invoicing built in.
01 — Solutions
We do not sell generic licences or loose hours. We start from software already built and proven in live operations, and shape it around each client’s process. Every line works on its own, and they share data when they run together.
Hotel management built on TourOSS and adapted to the lodging flow: direct booking from your own site, availability and rates, agency allotments, NCF and ITBIS invoicing, and payment reconciliation in a single system. It is not an off-the-shelf PMS you have to bend; it is our platform fitted to how your hotel actually works.
Online and gate ticket sales, access control, RFID wristbands, cashless spending and photo sales. Occupancy and average-ticket analytics so you decide on data rather than instinct.
Package and excursion engine, allotment and supplier management, and destination portals with connected content. All of it with traveller behaviour analytics from the very first search.
Payroll, attendance tracking, rotating shifts and employee records, designed for operations with high seasonal turnover. Dominican TSS and labour-law compliance out of the box.
02 — Products
Four in-house platforms in real production, not lab prototypes. Each one solves a different piece of the tourism operation, and they all talk to each other. When a project fits, we start from them and adapt them to the client’s process.
A vertical platform for activity tourism covering the full operational flow, from booking to invoice. Multichannel bookings from the box office, web, agencies, call centre and field sellers; multi-entity invoicing with NCF, ITBIS and DGII tax receipts; fleet, route and driver-app management; digital check-in with QR codes, waivers and wristbands; payments through Stripe and local methods; and live operational reporting. Available as multi-tenant SaaS or on-premise with Docker, with no code fork.
Capture, recognition and automated sale of park photography. Facial recognition groups every photo of a given visitor within seconds, even with a cap or sunglasses, and puts them on sale through a touch kiosk, a web portal and mobile, with Stripe checkout. Dual architecture: a local node runs the AI in real time inside the park while the cloud handles the sale. It solves a measurable problem — most visitors leave without buying their photo.
HR and payroll management for operations with high seasonal turnover. Payroll calculation, attendance tracking, rotating shifts, employee records and compliance with Dominican TSS obligations and labour law. Built for the hotel or park that hires and offboards staff at the pace of the season.
A payment gateway built for tours and excursions. It centralises collection no matter where the booking comes from — web, box office, agency or field seller — and pushes reconciliation back into the operational system. It fixes the point where activity tourism loses the most money: payments fragmented across channels and currencies.
03 — Cross-cutting capabilities
Three competencies we do not sell separately: they are the foundation every platform we deliver stands on.
APIs, middleware and connectors for OTAs, GDS, payment gateways, ERPs, the Dominican tax authority for e-invoicing, and on-site hardware: turnstiles, fiscal printers, RFID and biometric readers. If something in your operation already works, we connect it instead of replacing it.
Demand and occupancy forecasting, rate recommendation by segment and channel, multilingual traveller-facing agents connected to your real inventory, facial recognition and document automation. It ships inside the platform you already use, not as a separate product.
We do not deliver and disappear. We monitor, back up and evolve the platform under service-level agreements, with Spanish-language support and reinforced on-call cover through high season, which is when it actually matters.
04 — Principles
AI at the core, not as decoration. Every platform ships with models that learn from the live operation and improve the next day’s decision.
Precision you can trust. Business-critical systems that hold up through high season, with full traceability and service-level agreements.
Travel, deeply. We are not a generalist consultancy: we know the front desk, the box office and revenue because we have worked inside them.
05 — How we work
We go to the operation. Front desk, box office, point of sale or stockroom: we understand the process before writing a line of code.
Architecture, data model and a clickable prototype. You validate the flow with your team before any development exists.
Fortnightly releases to a staging environment, with integrations and historical data migration inside the plan.
Supported go-live, staff training and continuous evolution under a service agreement.
06 — Why Touristic Lab
We were born in the tourism heart of the Caribbean, working inside resorts and parks. That closeness is the difference between software people use every day and software abandoned after three months.
e-CF and NCF electronic invoicing with the Dominican tax authority, TSS contributions and sector requirements. We are not learning it on your project: it is already solved inside our products.
Our own team in the region. No middlemen, and no two-hour daily communication window with a vendor on the other side of the world.
We start from software already built and proven. That shortens timelines and lowers risk compared with building from scratch.
Architecture that absorbs high-season peaks, and reinforced support exactly when your operation needs it most.
Contact
We reply within one business day with an initial assessment, no strings attached. If the project is not a fit for us, we will say so upfront.